FAQs

Here we feature all the answers you need to shop at Kids Book Nook. Please click the following for Returns, our Privacy Policy and our Terms and Conditions..

If you need any further help, please email us or call us on 0439 574 422

Frequently Asked Questions

Buying gifts for others

Payment

International customers and orders

Delivery and pick up

Returns and everything else

Buying gifts for others

Do you offer a gift wrapping service?

No - In order to keep our prices as low as possible, we are not able to offer gift wrapping.

If my purchase is a gift will the recipient know how much I spent?

No - we only enclose a packing slip which shows no amount. Please let us know if you would like a Tax Invoice, which we can supply by email.

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Payment

How can I pay for my purchase?

We offer secure payment using a credit card (Visa, Mastercard and Amex) using the PayPal system, as well as PayPal itself. You can also make payment by way of a direct deposit to our bank account.

Do your prices include GST?

Yes - All the prices on our web site include the Australian Goods & Services Tax (GST). 

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International customers and orders

Do you post internationally?

No - we only ship to addresses in Australia. Customers outside of Australia can order but only if the shipping address is within Australia.

I live overseas, can I purchase toys for delivery to my family or friends in Australia?

Yes - make your purchase and have the toys delivered to Australian addresses.

Can the billing and delivery address differ?

Yes - at checkout you have the option of including a separate billing address and delivery address.

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Delivery and pick up

How much is delivery?

We offer flat rate delivery from $8.50 for most orders for all orders that weigh less than 0.5kg throughout Australia. Orders over 5kg will be charged on the basis of where they are being shipped. Our warehouse is in Mount Clear, Victoria.

How will I know my order has been sent?

If your order is received by 3.00pm AEST, it will normally be dispatched that day (Monday-Friday). Orders received after 3.00pm will be dispatched the following business day. You will always be emailed with a consignment number when the order has been dispatched. Your email will also include the tracking web address.

Can I Track My Order?

You certainly can. We have a tracking system for all orders for delivery into Australia. You can check it out here.

How long will it take for my order to arrive?

We use Australia Post for all our deliveries. Estimated delivery times are as follows:

  • Melbourne and surrounds: 1 to 2 business days
  • Sydney, Canberra, Adelaide and Hobart: 3 to 5 business days
  • Perth, Darwin or regional centres: 5 to 7 business days


Please note, these delivery times provided by Australia Post. Once despatched, delivery times are outside our control. We do our best to ensure you get your order as soon as possible.

What happens if nobody is home at the time of delivery?

All of our deliveries require a signature when being delivered. If you are not home to receive the parcel, a card will be left advising that it can be collected from the nearest post office.

Do you provide Express Post service?

We are more than happy to provide Australia Post Express Post to most areas within Australia. Our checkout will tell you the cost of Express Post during checkout for parcels up to 5kg. Please contact us for more information and a quote for items over 5kg.

Can I pick up my order?

No - In order to keep our prices as low as possible we are not able to offer in store pickup

Can you send purchases to multiple delivery addresses in Australia?

No - Please make as many orders as you wish to separate addresses

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Returns and everything else

Do you offer a lay-by service?

We do not offer lay-by service.

I've changed my mind - what is your returns policy?

We have a no fuss returns policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). You are responsible for the postage costs of returning the item to us. Returned items must be received in original, unopened condition and packaged such, that transit damage does not occur. If goods are received in unsellable condition, then your return may not be processed.

Click here to read our returns policy.

My order was damaged during transit - what should I do?

Tell us! We check our products before dispatch to make sure they are not damaged. We also take great care to wrap them carefully. If however, damage occurs during the delivery process, please contact us for a replacement or refund.

Do you supply wholesale or trade customers?

We are a retail only site and do not supply in wholesale quantities or for trade customers.

Any other questions

If you have any other questions, please feel free to contact us here or telephone us on 04395774422. You can also see our Privacy Policy and our Terms and Conditions as well.

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